Privacy Policy — Euro Polo Malaysia

This Privacy Policy explains how Jack Studio Marketing Sdn Bhd ("we", "us"), the operator of the Euro Polo brand and the website europolo.my, collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2.1

Who we are (Data Controller)

The data controller responsible for your personal data is: Jack Studio Marketing Sdn Bhd (201801041181), 3060, Persiaran Raja Muda Musa, Kampung Raja Uda, 42000 Pelabuhan Klang, Selangor, Malaysia.

2.2

What data we collect

When you shop or interact with us, we may collect:

Identity & contact data: name, email, phone number
Delivery data: shipping address, city, postcode, state
Order data: items purchased, order history
Payment data: processed securely by our payment gateway (Billplz). We do not store your full card or banking credentials on our servers.
Enquiry data: messages you send via our contact form
Technical data: basic usage data if you browse our website

2.3

How we use your data

We use your personal data to:

Process and deliver your orders
Communicate with you about orders, enquiries, and support
Process payments and refunds
Send marketing updates only if you have opted in (you can unsubscribe anytime)
Meet legal, accounting, and regulatory obligations

2.4

Disclosure to third parties

We share your data only as necessary with:

Payment gateway (Billplz) to process payments
Logistics / courier partners to deliver your order
Warehouse / fulfilment partners engaged to manage inventory and dispatch
Authorities, where required by law

We do not sell your personal data to third parties.

2.5

Data storage and security

Your data is stored on secured infrastructure and protected by reasonable technical and organisational measures. Access is restricted to authorised personnel only.

2.6

Your rights under PDPA

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Withdraw consent for marketing communications
Enquire about how your data is processed

To exercise these rights, contact us at sales.jackstudio@gmail.com.

2.7

Marketing consent

We will only send you promotional messages if you have opted in. Every marketing message includes a way to unsubscribe.

2.8

Retention

We keep your personal data only as long as necessary for the purposes above or as required by Malaysian law (e.g. tax and accounting records).

2.9

Contact

For any privacy questions or requests: Jack Studio Marketing Sdn Bhd (201801041181) Email: sales.jackstudio@gmail.com ｜ WhatsApp: +60 11-6060 1277