Privacy Policy

About This Policy

Euro Polo ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (europolo.my) or make a purchase from us.

By using our website, you consent to the practices described in this policy. This policy is written in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Information We Collect

We collect the following types of personal information:

• Identity data: Full name, email address, phone number
• Delivery data: Shipping address, postcode, state
• Transaction data: Order details, payment method (we do not store card numbers)
• Usage data: Pages visited, time spent, browser type, IP address
• Communications: Messages you send us via email or WhatsApp

We collect this data when you place an order, create an account, contact us, or browse our website.

How We Use Your Information

Your information is used to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and customer service requests
• Improve our website and product offerings
• Send marketing communications (only with your consent)
• Comply with legal and regulatory obligations
• Prevent fraud and maintain website security

We will never sell your personal data to third parties.

Sharing Your Information

We share your data only with trusted partners necessary to operate our business:

• Couriers (J&T Express, Pos Laju): To deliver your orders
• Payment processors (Stripe, Toyyibpay): To process payments securely
• Google Analytics: To understand website usage (anonymised)
• Meta (Facebook Pixel): To measure the effectiveness of our advertising

All third parties are contractually required to handle your data in accordance with applicable privacy laws.

Cookies & Tracking

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website and cart to function
• Analytics cookies: Google Analytics — help us understand traffic patterns
• Advertising cookies: Meta Pixel — used to measure ad performance

You may disable cookies in your browser settings. Note that disabling essential cookies may affect the functionality of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All payment transactions are encrypted via SSL and processed through PCI-compliant payment gateways.

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for marketing communications at any time
• Request that we stop processing your data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond within 14 business days.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Data & Privacy Enquiries

For any questions regarding this policy or your personal data, please reach out to us directly.